Warranty

Last updated: August 8, 2026

24-month warranty

NAVEE e-scooters purchased through NAVEE Benelux (naveetech.nl) come with a 24-month manufacturer's warranty from the date of receipt. This warranty covers material and manufacturing defects. Your product is automatically registered upon purchase; you do not need to do anything. However, always keep your proof of purchase.

This manufacturer's warranty applies in addition to and does not affect your statutory consumer rights (statutory warranty).

Transferable warranty

Are you selling your NAVEE e-scooter? The warranty is transferable to the new owner, provided the original proof of purchase is transferred. The warranty period continues from the original date of purchase. Please notify the transfer via info@moevs.com with the order number and the new owner's details.

What is not covered by the warranty

Wear parts, such as tires, inner tubes, brake cables, brake pads, grips, caps, rubber footpads, and cosmetic parts.

Damage due to external causes or improper use:

use contrary to the manual or improper maintenance;
accidents, reckless use, or intentional damage;
products that have been opened, disassembled, or modified with non-original parts or by unqualified persons;
normal wear and tear and cosmetic damage that does not affect operation;
absence of the original proof of purchase.

Flat tires are not covered by the warranty. Tires wear out due to factors beyond our control, such as road surface, tire pressure, and kilometers driven.

Battery: gradual capacity loss of the battery due to use and aging is normal wear and tear and is not covered by the warranty. Defects in the battery due to material or manufacturing faults are, of course, covered.

Requesting a warranty

Check this page to see if your complaint is covered by the warranty.
Email info@moevs.com with: your purchase confirmation or proof of purchase, the order number, the product model, the serial number, a clear description of the problem (with photos or video), and your contact details.
After assessment, you will receive a response with instructions within 1 to 2 business days. If necessary, send the product to: Hallenweg 9, 5615 PP Eindhoven, Netherlands.
We will repair or replace the product, or offer a suitable solution according to legal regulations.

Outside of warranty

Is your repair outside of warranty? Then there are three options:

Repair yourself: original parts are available through our webshop or customer service.
Independent repairers: there is a nationwide network of repairers for e-scooters.
Repair via us: we will have your e-scooter picked up and perform a diagnosis in our service center. We charge €40 diagnosis costs for this; after that, you will first receive a quote for the repair.